tag:blogger.com,1999:blog-8136722814831402872.post9187268536717600765..comments2024-01-29T09:44:09.342-05:00Comments on ClarenceGrad72: Erie County's Scanner Accuracy Law LivesBeckyhttp://www.blogger.com/profile/13129097564605705248noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-8136722814831402872.post-20187444110491847472009-06-13T08:27:58.390-04:002009-06-13T08:27:58.390-04:00get a lifeget a lifeAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8136722814831402872.post-42263159433998619302009-05-01T13:20:00.000-04:002009-05-01T13:20:00.000-04:00I am in the process of getting the run around from...I am in the process of getting the run around from a retailer who will not be responsible or recognize this scanning law. The Manager gave me a hard time and told me the "OH no. We are not gonna go on like this cause your bad additude is gonna rub off on me". What bad additude? I was not yelling or talking rude. I just wanted the price that was stated on the item. Which was only $1.25 difference. I am one of their valued customers that recieves special flyers and I spend hard earned money there just about every month. Do you think the Manager could have handle this with some of his costumer service skills. Well he told me that he has never hear of this law and that he would know of it because he has been manager here for over 2 years. So! Plus he showed me a sign that states pricing will be verified at register. So what, if I had a sign on car reading I can go though red lights that makes it alright. The law is the law and if it's your business to know it and you don't that does not accuse you. I failed to mention I went home and called their home office in TX. I was treated like a scumb bag that was trying to steal from them. I also spoke to the customer service manager who COULD have said "Seeing that you are a valued customer we'll give you a $10.00 gift card and we will look into this matter. Sorry for you inconvenience." But this is what she said to me "I can't help you. I never heard of this law. We would know about it if it existed. I don't see it online. If you find the law send it to me." For a customer service manager she needs more training. I can not believe I have to do their work for them. They really made me feel like a low life. I have called them two more times leaving a message with the name of the law and the section it falls under. No one has called me yet. If they do not fix this with me, not only will I stop shopping there, I will persuit this so that they get a large fine. They not only have poor service skills and inaccurate scanning and signage but they are also lazy and rude. Not only what I inconvenienced but also insulted. I do not want something like this happen again. I knew of this law but was never sure of the name nor did I ever complained of a scanning error. I have been charged a larger cost for items before but never did anything about it after the ride home. This retailor has alot of nerve. To treat me in such a mannor and have me do their work for them, not call me back plus have the knoledge that I spend my money there supporting their business. Thanks for letting me vent.Anonymousnoreply@blogger.com