From an old site of the Bureau of Weights and Measures (new site under construction):
"In Erie County, we enforce provisions of Local Law 7 (1997). At all establishments, which were granted a waiver from item pricing, the store is required to pay out a 'super refund' when a pricing error occurs. This is 10 times the amount of the error, not less than $1 or more than $10, plus the amount of the error. They are required to properly fill out the County's Price Discrepancy Report and give a copy to the consumer."On February 18, 2008 I wrote about one of my frustrating experiences in questioning a store's scanner accuracy. It devolved into a show of dishonestly, in my opinion, even though I was legitimately mistaken. It could have been handled much much better.
Others have faced rudeness and hostility on occasion (the store faces penalties for errors). One woman emailed me about an experience at a supermarket in which she ended up leaving the entire cart of groceries because of the way her complaint was handled. I've been there. One recent commenter was told by the manager that he had never heard of the law. He must be new in retail management.
Any store that has applied for a waiver from item pricing must have a sign posted (click photo to enlarge). I also saw a permit at a downtown store that was kind enough to allow me to photograph the signs (poorly and with my image reflected). Hard to do with constant traffic in the doorway and also a friend passing through who stopped to talk and comment "What are you DOING?", but I managed :)
I called the Bureau of Weights and Measures myself yesterday and they reaffirmed that the law is still in effect. However not every item falls under this law and there are exemptions. They also said that anyone with any questions and/or complaints should call their office at 716-825-1310.
The Bureau exists to ensure that scales, gas pumps, scanners, and other things that we tend to take for granted are accurate. They're the best!